Refund policy
Refund Policy
At Vital Roots Wellness, we’re committed to ensuring you love your purchase. Our goal is to provide high-quality products that support your wellness journey, and we stand by them with a customer-first approach.
First-Time Purchase Satisfaction Guarantee
- If you’re trying one of our products for the first time and it doesn’t meet your expectations, simply contact us within 30 days of your purchase. We’ll issue a full refund, no questions asked.
- Refunds for first-time purchases will be processed within 5-7 business days to your original payment method. Please email us at info@vitalroots-wellness.com with your order number and feedback.
Returning Customers
- We deeply appreciate our repeat customers. If you’ve purchased from us before, we trust that our products have supported your wellness, but if you experience a specific issue, we’re happy to work with you to find a solution. In cases where a product may be defective or there’s an exceptional circumstance, please contact us, and we’ll do our best to make things right.
Customer Feedback
- Your feedback is invaluable to us. Whether you're requesting a refund or sharing thoughts on a product, we’ll carefully review all feedback to continue improving our offerings.
Defective or Damaged Items
- If your item arrives damaged or defective, please contact us right away, and we will send a replacement at no cost. We want to ensure you get exactly what you ordered.
Contact Us If you have any questions or need help with your order, feel free to reach out to us at info@vitalroots-wellness.com. We’re here to assist you!